Privacy Policy

At Essel, we are committed to protecting the privacy and security of our customers, website visitors, and other individuals who interact with us. This Privacy Policy explains how we collect, use, and protect personal information, and your rights in relation to that information.

What Personal Information Do We Collect?

We may collect the following types of personal information:

• Contact information (name, email address, phone number, address)
• Website usage data (IP address, browser type, device type)
• Order and payment information (order history, payment method)
• Communication records (emails, chat logs, phone calls)

How Do We Collect Personal Information?

We collect personal information through various means, including:

• Website forms and submissions
• Email and phone communications
• Online orders and payments
• Website analytics tools

How Do We Use Personal Information?

We use personal information for the following purposes:

• To process and fulfill orders
• To respond to customer inquiries and support requests
• To improve website functionality and user experience
• To send marketing communications and newsletters
• To comply with legal and regulatory requirements

Who Do We Share Personal Information With?

We may share personal information with the following entities:

• Service providers (payment processors, shipping providers)
• Marketing partners (email marketing platforms)
• Analytics providers (website analytics tools)
• Regulatory authorities (as required by law)

How Do We Protect Personal Information?

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption and secure socket layer (SSL) technology
• Firewalls and intrusion detection systems
• Access controls and authentication protocols
• Regular security audits and testing

Your Rights and Choices

You have the following rights and choices regarding your personal information:

• Right to access and correct personal information
• Right to opt-out of marketing communications
• Right to request deletion of personal information
• Right to restrict processing of personal information

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy regularly for updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: customercare@esselindia.com
• Phone: BD Goyal Group of companies + 91 983634000
• Address: Corp Add – 4 Fairlie Place, 5th floor, Kolkata -700001