Return & Refund Policy
We accept returns within 5 days of delivery. Products must be in their
original
packaging and in the same condition as received.
Contact our customer service team via email - customersupport@esselindia.com
Or contact us at +91 9836364000 to obtain a
Return Merchandise Authorization (RMA) number. Pack the product securely and
include the RMA number and a copy of the original invoice.
Once we receive the returned product, we will inspect it and process a
refund
within 5-7 business days. Refunds will be issued in the form of credit note.
The refund amount will be the full purchase price of the product, minus any
shipping costs incurred.
Yes, custom-ordered or personalized products, products that have been used
or
damaged, and products that are past their expiration date are
non-returnable.
Contact our customer service team within 24 hours of delivery. We will
provide a
replacement or refund, as applicable.
Yes, orders can be cancelled within 24 hours of placement. Please contact
our
customer service team to request cancellation.
You can reach us via email - support@esselindia.com / +91 9836364000. We're happy to assist you
with
any questions or concerns!